Service terms
Last updated: [date]
1. The service
Islamic Marriage Counselling is an independent practice run by Adeel Mirza [trading address, if required]. It offers marriage and relationship counselling for adults (18 and over), individually or as a couple, by telephone, by Zoom or in person at an agreed location within Manchester. It is not operated or endorsed by Salahadeen Al-Ayubi Mosque.
Counselling is a supportive conversation, not a guarantee of any particular outcome. It is not an emergency service and not a substitute for medical, psychiatric or legal advice.
2. Prices and payment
Telephone or Zoom session: £60 for 60 minutes. In-person session in Manchester: £80 for 60 minutes. Prices are in GBP and are the total you pay; there are no subscriptions or additional charges. Payment is taken in full by card through Stripe when you book, via my Cal.com booking page.
3. Suitability
Before your first session I will arrange a short, free call to check that counselling with me is suitable. Joint sessions will not go ahead where there are concerns about abuse, coercion or safety. If I decide that the service is not suitable for you, you will receive a full refund.
4. Booking
You book through my booking page, provided by Cal.com. You choose an available time and then pay by card through Stripe. Your appointment is confirmed only when payment succeeds, and you will receive a confirmation email. If payment does not succeed, no appointment is made and you are not charged. [Confirm after testing: how long a time is held while you pay.]
If no available time suits you, please email me before booking.
5. Cancellations, rescheduling and refunds
- If you cancel at least 1 hour before your session, you receive a full refund.
- If you cancel less than 1 hour before your session, or do not attend, the fee is not refunded.
- You may reschedule up to 2 hours before your session, up to 3 times per booking, at no extra cost.
- If I need to cancel, you will be offered a new time or a full refund.
- Refunds are returned to the original card through Stripe and usually take 5–10 working days to appear.
Your statutory rights: when you book a service online you normally have 14 days to cancel. If you ask for a session to take place within those 14 days, you agree that the cancellation period ends once the session has been provided, and you may be charged for a session that has been fully provided. [Confirm wording against the Consumer Contracts Regulations 2013 — consider professional advice.]
6. Telephone and Zoom sessions
For telephone sessions I will call you on the number you provide at the appointment time. If you choose Zoom, you will receive a link by email. If I cannot reach you, I will try again [within X minutes]. Please be somewhere private.
7. In-person sessions
Sessions take place at an agreed private location within Manchester. After you book, we agree by email a location that is private and suitable for both of us. The address is shared only between us and never published. If you have access needs, please email before booking. If we cannot agree a suitable location, you can switch to a telephone or Zoom session or receive a full refund.
8. Confidentiality
What you share is kept confidential, except where the law requires disclosure, where there is a serious risk of harm to you or someone else, or in anonymised discussion with my supervisor. [Confirm.] See the privacy notice.
9. Complaints
If you are unhappy with any part of the service, please email adeel@muslimmarriagecounselling.com. [Add any professional body’s complaints procedure if you are a verified member.]